COINED
General Terms and Conditions

CANCELLATION POLICY

Cancellation fees are as follows:

• Cancellations are applicable to Spanish Courses, Accommodation and Fees.
• Full payment of the program must be received at least 2 weeks before the course starts. If COINED does not receive the payment, we will cancel the booking and keep the initial deposit. The bank charges will be incurred by the student. - Cancellation fees are as follows: a) 5 weeks before the course starts, no charges; b) 2 weeks to 5 weeks before the course starts, lose deposit of U$S 150; c) Less than 2 weeks, 30% of the program + deposit of U$S 150; d) After the course has started, no refunds provided.
• All refunds have an administrative charge of 10% on the amount refunded.
• Cancellations are valid only when they are made by email, by letter or fax. In each case, cancellation fees and administrative charges are applicable.
• COINED will not review its cancellation policies in any situation, even if cancellations are due to personal emergencies, illnesses, or accidents.
• In order to assure a pleasant stay, COINED has established behavior rules applicable at the school, accommodation as well as Volunteer, Internship or any other COINED program. In case of breaking the rules, COINED has the right to cancel the program with no refund possibilities. For details, see www.intercoined.org/rules
• All students must hold a medical insurance before starting the course.
• In order to assure a pleasant stay, COINED has established behavior rules applicable at the school, accommodation as well as Volunteer, Internship or any other COINED program. In case of breaking the rules, COINED has the right to cancel the program with no refund possibilities.

PRICES AND CONDITIONS

• The prices of our programs are published in our web page. 1st January 2009 to 31st December 2009, and replace any other previous version.
• The cost of the program includes the registration fee and the course chosen. The participant must also include the cost of other services that may be requested (insurance, accommodation, transfer service, etc).
• COINED shall determine the classes schedule depending on availability. Both group and private classes may take place during the school schedule from 8 AM up to 6 PM, from Monday to Friday.
• Coined shall consider the behavior rules breaking as valid to cancel a participant`s program with no refund possibilities.
• The payment of the registration fee is always required, except if the student attends classes in more than one COINED痴 locations, he/she will only be charged one registration fee. From 2009, COINED will charge one life time registration fee for courses.
• The average number of students per group classes is 3/4 and the maximum number is 7.
• If there is only one student at a level, he/she will take individual classes and there will be a daily reduction of 50% of group class hours.
• The price of the course includes: a) Study material. b) Placement test. c) The corresponding class hours of the chosen course.

HOLIDAYS

• Classes will not be held on holidays, and there will not be extra classes to compensate for them.
• If there are two holidays during the same week, there will be an extra class to compensate for one of them.
• If there are individual classes on a holiday, there will be always an extra class in the same week to compensate for this.

ACCOMMODATION

• COINED accommodations have been carefully selected by members of our staff in order to guarantee not only the infrastructure but also the services offered by our host families. The participants as well as the host families must abide by the rules of conduct given by COINED.
• In case that students residences and apartments are fully booked, participants may be placed in other type of accommodation.
• In case of bookings made two weeks before the program starts, COINED will not guarantee availability of the accommodation requested by the student since COINED gives priority to bookings made in advance. Moreover, COINED may change the price in order to provide an adequate accommodation for the student.
• If students are not pleased with the assigned accommodation, they may request to change it. COINED will make every effort to look for another accommodation of the same type and characteristics when there are valid reasons for such a request. Any and all accommodation change request must be addressed to the school director via email or in writing. According to the accommodation availability, COINED accepts a maximum of three changes, each one of which will be processed within a minimum of 72 hours after receipt to make the accommodation change.
• COINED will not pay for changes in accommodation made on the student痴 behalf. If a problem with the accommodation arises, the student should call the appropriate COINED 24 hour emergency phone number.
• Even if COINED pick up service is not requested, the student must always inform COINED about the arrival time and date via e-mail or telephone at least 72 hs in advance. If the requested information is not provided, COINED can not guarantee that someone will be waiting at the accommodation for the student upon arrival.
• The accommodation will be charged from 10 AM on the first day requested. The check-in to the assigned accommodation must be made from 10 AM to 12 PM or 6 PM to 8 PM on Sunday and students must leave the accommodation until 10 AM on Saturday. If the check-in and check-out times are not fulfilled, COINED will charge the corresponding additional days. If students do not arrive within the stipulated times, COINED does not guarantee that someone will be waiting for them. Students arriving between 10 PM and 6 AM will be received only if the arrival time has been duly communicated to our representatives or to the emergency cell phone number 96 hours in advance and if the transfer service has been hired. Otherwise, students will have to wait to be received in the accommodation during the scheduled reception times previously mentioned.

TRANSFER SERVICE

• Flight details (date, time, airline, and flight number) must be confirmed in writing one week before arrival, otherwise COINED will not guarantee the transfer service and there will be no refunds for this service.
• If any changes as regards flight details are not duly informed, COINED will not take responsibility for the proper provision of the service.
• If students arrive at a different time from the one already informed to COINED due to delays, flight changes, etc. COINED will provide the transfer service but will reserve the right to apply any additional changes if necessary.

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Last updated: Mar/19/2009